Hotel Reservationist

Luxury Restaurant & Hotel Group

Job Description

Our client is seeking an experienced Hotel Receptionist with luxury hospitality experience to join the team. The professional main responsibilities will be:

  • Be informative with guests, able to know all operating hours of the various services

  • To have full knowledge of rates and rates agreement

  • Answer all requests in a timely manner

  • Insert reservations in the system with all details provided

  • Organize all processes (cancellations or modifications)

  • Understand the reasoning behind a No-Shows guest

  • Answer the phone in a timely manner, a maximum of three ring tones or 10 seconds, in an appropriate way.

  • If the call has been on hold, this must not exceed 30 seconds.

  • For phone reservation requests, follow the current LHW standards checklist

  • Proactively investigate and identify possible preferences of each guest that allow us to recognize them and anticipate their needs in future states. Register these preferences in the system.

  • In addition to any other responsibility and activity delegated by the supervisor

Education and experience required

  • Portuguese and/or Spanish proficient

  • Reception and reservations / 6 months to 1 year

  • Experience in managing timeshare reservations or fracted properties

  • Experience in EXCEL and OUTLOOK

  • Ability to read, write, and verbally communicate professionally and effectively with any/all business contacts – staff, members, vendors, boards, developers, etc.

Hotel Reservationist

place New York County, New York - United States
  • Other